FAQs

FAQs

In this page you can find the frequently questions we receive from clients.

> What is the difference from Trial version and Full Version?

The Trial version is completely free to use. The limitations of Trial version is the duration of the conversion (max 60 seconds)

When you purchase the license the above limitation will be removed.

> What happens after the purchase?

When you complete the payment you will receive automatically an email with the license code to unlock the program.

> When I try to register the program I have the error “invalid registration data” or “can’t retrieve registration data”, why?

Be sure to insert correctly the registration data and type email and code without adding spaces. Be also sure to be connected in internet, it is required for the first registration.

> My program results “Unregistered” but I’ve already registered it in the past

Probably this happens after an upgrade or after you have inadvertently deleted the file “settings.dat” from the “Documents” folder. In that case, you can register again the program with the same registration data (email and code) received after purchase. If it fails try to temporarily disable your antivirus.
After the registration, the program will work Online and Offline (without  internet connection). If you’re still having problems, please contact us for support.

> Can I ask for a refund?

Please read our refund policies in Terms&Conditions

 

 

 

> Program updates are free?

Yes. All future updates are free of charge.